I'm thankful knowing that I will never, EVER, rent a car from Thrifty again.
I'll explain: after a history of bad experiences with Thrifty in Chinatown, I had accumulated 4 (FOUR!) "No Excuses" coupons to compensate me for Thrifty's ineptitude. I wanted to cash these out, as my Thanksgiving trip home was my last foreseeable rental car trip (I drove my own car back from NC; it had been parked at my parent's house since I moved to DC because I did not have parking at my old place). I should have known better.
I made my reservation a week ahead of time for 5 pm, Thanksgiving Eve. I showed up at 5:10 to find people with 2:30 reservations STILL waiting for their rental cars to arrive. I was number 25 on the list of people needing cars; Thrifty employees were driving cars from their Dulles lot to the Chinatown location 8 at a time and were stuck in traffic. Thrifty counter employees' attitudes were, as usual, "well, there's nothing we can do; it's the weather; it's a holiday; don't blame use; etc." I know it's not the counter employees' fault so much as it is the fault of the company as a whole. None of my previous bad experiences occurred on a holiday or in bad weather, so I don't buy their excuses this time.
This has got to be the most poorly run car rental company ever.
SO, although I once prided myself as an urbanite without a car, I am thankful that my new house in Shaw has a parking space in the backyard so I need not rely on Thrifty any more.